Frequently Asked Questions ❓

Here you’ll find answers to the most common questions about our perfumes, beauty products, orders, shipping, and services.

Before reaching out to customer support, we recommend checking the sections below—your answer is often just a click away.

If you still cannot find what you are looking for, our team will be happy to assist you directly at cs@yourdomain.com.

We believe every fragrance journey should be smooth, transparent, and enjoyable—from discovery to delivery. ✨

🛍️ Do you sell original perfumes?

Yes. We only sell 100% original fragrances sourced from verified and trusted suppliers.
We do not sell imitations, copies, or counterfeit products.

We are also a registered business in Switzerland, and all our products are imported legally. Every item goes through official customs procedures and is supported by proper invoices and documentation, ensuring full transparency and compliance.

💰 Why are your prices lower compared to other retailers?

We work with a large established network of suppliers and distributors in the beauty industry.

This allows us to:

  • Source products at competitive wholesale prices
  • Reduce unnecessary retail overhead costs
  • Pass savings directly to our customers

Our goal is to offer authentic fragrances at fair and accessible prices without compromising quality.

 

📦 Do I need to pay customs fees?

All of our products and stock are stored in Switzerland, and we ship directly from Switzerland.

This allows us to offer:

  • ⚡ Fast and reliable delivery
  • 🚚 No international customs process for Swiss deliveries
  • 💰 No extra fees or hidden charges within Switzerland

What you see at checkout is the final price—no surprises, no additional costs on delivery.

🧾 Why is there no batch code on my perfume?

In some cases, you may receive a fragrance where the batch code is not visible or appears to be removed.

This can happen due to the way certain products are handled within authorized distribution channels and logistics processes, where packaging or labeling may be adjusted for tracking, storage, or regional distribution reasons.

It is important to note that the absence or alteration of a visible batch code does not indicate a non-authentic product.

We only work with verified suppliers and official distribution channels, and every item we sell is 100% original and genuine. All goods are sourced legally and handled within controlled supply chains to ensure authenticity and quality.

💎 Tester Fragrances — Usage Information?

Tester fragrances are originally produced by the brand for retail demonstration and presentation purposes.

While they are intended for in-store display and customer sampling, they contain the same original fragrance composition as the retail version and are 100% authentic products.

By purchasing a tester, the customer acknowledges that:

  • The product may come in non-retail or simplified packaging
  • It is part of a demonstration product category
  • It may differ in presentation from standard retail packaging

All testers sold are legally sourced original products and are fully suitable for use as a fragrance.

📍 Can I pick up my order in person?

Yes, we offer personal pickup in Brugg by prior arrangement.

After placing your order, you can contact us to schedule a convenient pickup time. We will confirm the exact location and time so your order is ready when you arrive.

This option is ideal if you prefer a fast, direct handover without waiting for delivery.

👃 Why does the same perfume smell different on two people?

Every person has a unique natural scent, often called their skin chemistry. This is influenced by factors such as skin type, diet, lifestyle, and even body temperature.

Because of this, the same fragrance can develop differently from one person to another. Notes may feel slightly warmer, fresher, or more intense depending on how the perfume interacts with the skin.

That’s why a fragrance is never just about the bottle—it becomes a personal signature on each wearer.